Customer Service Promise

Have you seen lots of amazing deals over the net for web design, hosting and domain names? So have we. Have you signed up only to be left in the cold when you had a problem? So have we. After years of being cutomers as well as providers we came to a simple conclusion:

Support is they key to less frustration, more enjoyment and a better experience all 'round for everyone. We're all for that!

Thats why as well as giving great value for money we also guarantee you personal support and help at every stage from someone with expertise in the technology and business.

So what does this mean in REAL terms?

Well, it means that even a small co-op like us can give you certain guarantees:

• We promise to reply to all e-mail requests from clients within 1 working day.
• We promise to:

• answer the phone if we can, and
• to reply to voice-mail with 1 working day if we can't.

• We promise to arrange an Instant Messenger chat also within 24hrs.
• We promise to be available for you personally if you're based in Bristol or Bath.

If we dont meet our guarantees, we will compensate you. After all, we wouldn't like it to happen to us.

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